2-1-1 Up and Running

'211' service begins Friday

By LINDSAY VanHULLE

TRAVERSE CITY — A new social services hotline is scheduled to roll out Friday.

The line, known as 211, is not automated and will connect callers to people who can offer information on domestic violence resources, food pantries, homeless shelters and other needs.

Rolling out 211 on Feb. 11 is not a coincidence, said Steve Wade, executive director of the United Way of Northwest Michigan.

The "211" number itself won't be available for several months, Wade said, but callers can dial toll-free number (877) 211-5253 or visit www.call-211.org to access the database.

Six counties will be included — Grand Traverse, Benzie, Leelanau, Antrim, Kalkaska and Missaukee. Some service already is provided in Wexford, Charlevoix and Emmet counties. Residents of Manistee County already can dial 211.

Staffers not only will be able to tell callers an organization's location and phone number, but also what documents they need to bring and whether they meet particular income requirements, Wade said.

The service is funded through a mix of private and public funds, including the United Way, Grand Traverse County and $300,000 from Consumers Energy, Wade said.